01Introduction
The privacy and security of your data are priorities for Eucalipto. This Policy explains what information we process when you use our omnichannel platform and what your rights are as a data subject.
This Policy applies to the Platform, the website, and the other services offered by Eucalipto. By using them, you acknowledge that you are aware of the practices described herein.
02Data We Collect
We collect different categories of data, depending on your interaction with the Service:
- Registration data: name, email, telephone, company, and job title.
- Account and billing data: subscribed plan, payment history, and billing details.
- Usage data: access logs, IP address, device, browser, and interactions with the Platform.
- Communication content: messages and files processed through the integrated channels, as configured by you.
03How We Use the Data
We use personal data for the following purposes:
- To provide, operate, and maintain the Platform and its features.
- To process subscriptions, payments, and provide support.
- To improve, personalize, and develop new features and services.
- To ensure security, prevent fraud, and comply with legal and regulatory obligations.
- To send operational communications and, subject to consent, marketing communications.
04Legal Basis for Processing
The processing of personal data is based on the legal bases set out in the LGPD, including the performance of a contract, compliance with a legal obligation, legitimate interest, and the data subject's consent, where applicable.
05Data Sharing
Eucalipto does not sell personal data. Sharing occurs only when necessary and in the following circumstances:
- With infrastructure, messaging, and payment providers that support the operation of the Service.
- With public authorities, when required by law or by court order.
- In corporate transactions, such as mergers or acquisitions, with confidentiality preserved.
- With your consent or express instruction.
06Cookies and Tracking Technologies
We use cookies and similar technologies to authenticate users, remember preferences, measure performance, and personalize the experience. You can manage your cookie preferences in your browser settings.
Disabling certain cookies may affect the operation of some features of the Platform.
07Storage and Security
We adopt appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure, including encryption, access controls, and continuous monitoring.
Despite our efforts, no system is entirely immune to risks. In the event of a significant security incident, we will take the appropriate measures and make the communications required by law.
08Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, in compliance with the applicable legal, regulatory, and contractual periods. Once processing has ended, the data is securely deleted or anonymized.
09Your Rights as a Data Subject
Under the LGPD, you may exercise the following rights at any time:
- Confirm the existence of processing and access your data.
- Correct incomplete, inaccurate, or outdated data.
- Request the anonymization, blocking, or deletion of unnecessary data.
- Request the portability of your data to another provider.
- Withdraw consent and object to processing carried out on the basis of legitimate interest.
10International Transfers
Some of our partners may store or process data on servers located outside Brazil. In such cases, we adopt appropriate safeguards to ensure that the transfer complies with the requirements of the LGPD.
11Children's Privacy
The Platform is intended for companies and professionals and is not directed at persons under 18 years of age. We do not intentionally collect data from minors. Should we identify such collection, we will take measures to delete the information.
12Changes to this Policy
This Policy may be updated from time to time. The current version will always be available on this page, together with the date of the last update. Material changes will be communicated through the appropriate channels.
13Data Protection Officer and Contact
To exercise your rights or clarify questions about the processing of personal data, please contact our Data Protection Officer (DPO) at privacidade@eucalipto.com.br.